Privacy Policy wj33

This Privacy Policy is issued by wj33 ("we", "platform" or "wj33") and applies to all users who register and use the services provided through the website wj33.one. We operate under international licensing and are committed to protecting the personal information of every member.

By registering an account with wj33 or by continuing to use this platform, you agree that you have read, understood and accepted the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use wj33 services.

This Privacy Policy is to be read together with the wj33 Terms & Conditions and shall be considered part of the overall agreement between you and this platform.

wj33 collects various categories of information when you interact with our platform. This collection occurs either directly from you or automatically when you use our services.

Information you provide directly:

• Full name and account username
• Email address and mobile phone number
• Date of birth (for age verification 21+)
• MyKad number or relevant identity document
• E-wallet account details such as Touch 'n Go eWallet and Boost, bank account details (for payments via FPX or DuitNow), or crypto wallet address (for USDT, BTC or ETH transactions)
• Account password (stored in encrypted format)
• Information you provide when contacting customer support

Information collected automatically:

• IP address and approximate location information
• Device type, operating system and browser version
• Activity log data including date, time and actions within the platform
• Betting history, deposits and withdrawals
• Cookie data and similar tracking technologies

wj33 uses the personal information collected solely for legitimate purposes related to platform operations. The following are the main purposes for which your personal data is used:

• Account management: Creating, verifying and maintaining your member account, including the required identity verification process.
• Transaction processing: Processing minimum deposits of RM30 and minimum withdrawals of RM100 through available payment methods, as well as resolving any transaction disputes.
• Service provision: Enabling you to access all games, sports betting, live casino and other features available on the wj33 platform.
• Platform security: Detecting and preventing fraud, money laundering or platform abuse.
• Service communications: Sending account-related notifications, important updates and relevant promotional information to you.
• Legal compliance: Meeting obligations under the international licensing framework we adhere to.
• Platform improvement: Analysing usage patterns in aggregate to improve the performance and user experience of wj33.

wj33 will not use your personal data for any other purpose not stated in this policy without first obtaining your consent.

wj33 does not sell or rent your personal information to any third party. However, there are certain situations where we need to share data to ensure the platform runs smoothly and securely:

• Payment service providers: Payment processors that handle transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost and crypto transactions will receive the minimum data required to complete each transaction.
• Game software providers: Game development companies may receive the technical and session data required to ensure games function correctly.
• Legal authorities: Information may be disclosed to the relevant authorities when there is a valid court order or binding legal requirement.
• Technical service providers: Third parties supporting wj33's technical infrastructure, such as cloud and analytics services, are subject to strict confidentiality agreements.

wj33 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, misuse, loss or destruction.

The security measures we apply include data encryption during transmission using SSL/TLS protocols, role-based access controls for internal staff, continuous monitoring for suspicious activity, and regular security audits by independent specialists.

While we make every effort to protect your information, no system can be guaranteed 100% secure against all threats. We encourage you to also play your part in keeping your account secure by using a strong password, not sharing your login details, and notifying us immediately if you suspect any unauthorised activity.

wj33 uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential cookies: Required for basic platform functions such as login session management and account security. These cookies cannot be disabled.
• Performance cookies: Collect information about how you use the platform to help us improve our services. Data is collected anonymously.
• Preference cookies: Store your chosen settings such as interface language and display preferences.

You can control cookie use through your browser settings. Please note that disabling certain cookies may affect the functionality of the wj33 platform.

As a wj33 member, you have certain rights regarding your personal data. We respect these rights and will assist you in exercising them:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to correction: You may request that we correct any information that is inaccurate or incomplete.
• Right to erasure: In certain circumstances, you may request that we delete your personal data, subject to legal obligations that may require us to retain certain records.
• Right to restriction of processing: You may request that we limit the processing of your data in certain situations.
• Right to object: You may object to the processing of your data for direct marketing purposes.
• Right to data portability: You may request your data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, contact the wj33 support team via live chat or email. All requests will be processed within a reasonable timeframe.

wj33 retains your personal data for as long as your account is active or as long as it is needed for the purposes stated in this policy. Specific retention periods are determined based on the type of data and the relevant operational or legal requirements.

When your account is closed or the data is no longer needed, we will delete or anonymise the information within a reasonable period. However, financial transaction records and audit logs may need to be kept for a longer period to meet international licensing requirements.

wj33 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or data protection improvements we implement.

Any material amendments will be communicated to you via email or in-platform notification before the changes take effect. The "Effective" date shown at the top of this page indicates the latest version of this policy.

Your continued use of the wj33 platform after amendments take effect is considered your acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically to stay up to date.

If you have any questions, concerns, or complaints regarding how wj33 handles your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week on the wj33 platform
• Support language: Malay and English

Our team will treat every privacy enquiry seriously and respond within a reasonable time. If you are not satisfied with our response, you have the right to refer the matter to the appropriate authority under the international licensing jurisdiction we comply with.